Terms & Conditions

1. Definitions

For the purpose of this Agreement, the following terms shall have the meanings ascribed to them below:

• "Platform" refers to the caibos website accessible at https://caibos.cam, including all subdomains, mobile applications, and associated services.
• "Member" / "Player" / "User" refers to any individual who has registered an account on caibos and uses the Platform's services.
• "Account" refers to the unique registered profile created by a Member, through which the Member accesses Platform services.
• "Balance" refers to the real-money funds held in a Member's account, denominated in Indonesian Rupiah (IDR / Rp), exclusive of any bonus credits.
• "Bonus Balance" refers to promotional credits awarded by caibos subject to wagering requirements before withdrawal eligibility.
• "Wager" / "Bet" refers to any real-money stake placed on a game, sporting event, or other outcome offered by the Platform.
• "Wagering Requirement" refers to the total aggregate bet amount a Member must complete before a bonus balance converts to withdrawable real-money balance.
• "KYC" ("Know Your Customer") refers to the identity verification process required by caibos to authenticate a Member's identity, age, and payment ownership.
• "Prohibited Jurisdiction" refers to any country or territory in which accessing online gambling platforms is illegal or requires a domestic license not held by caibos.
• "Force Majeure" refers to any event outside caibos's reasonable control, including natural disasters, governmental action, cyberattacks, or telecommunications failures.

2. Eligibility

By registering an account on caibos, you represent and warrant that:

1. You are a natural person, not a corporation, trust, or other legal entity registering on behalf of a third party.
2. You are at least 21 years of age, in accordance with Indonesian legal age restrictions applicable to gambling activities.
3. You are a resident or citizen of Indonesia and are accessing the Platform from a jurisdiction where online gaming is not explicitly prohibited under applicable local law.
4. You are not a current or former employee, contractor, officer, director, or immediate family member of an employee or contractor of caibos or any of its affiliated companies, software providers, or payment partners.
5. You have not previously been excluded, suspended, or permanently banned from caibos or any affiliate platform under the same licensing group.
6. You are not registered on any national or international self-exclusion register relevant to online gambling, and you have not voluntarily requested exclusion from online gaming platforms.
7. You are acting on your own behalf and are not a politically exposed person (PEP) or subject to international sanctions.

3. Account Registration

Registration on caibos is subject to the following conditions:

1. One Account Per Person: Each Member is strictly permitted to hold one (1) active account. Operating multiple accounts — whether under the same identity or fabricated identities — constitutes a serious breach of this Agreement and will result in immediate suspension of all associated accounts and forfeiture of all balances therein.
2. Accurate Information: You must provide truthful, complete, and current information during registration, including your full legal name as it appears on your government-issued identification, date of birth, Indonesian residential address, active mobile number, and a valid email address you control.
3. Account Security: You are solely responsible for all activity conducted through your account. You must maintain the strict confidentiality of your password and must not share login credentials with any third party. caibos will not be liable for any loss arising from unauthorized access resulting from your failure to protect your credentials.
4. Password Standards: Your password must be a minimum of eight (8) characters and include at least one uppercase letter, one numeral, and one special character. We strongly recommend enabling two-factor authentication (2FA) for additional account security.
5. Account Updates: You must promptly notify caibos of any change to your registered personal details by contacting customer support. Failure to maintain accurate account information may result in delayed withdrawals, suspended promotions, or account closure.
6. Account Transfer: Your caibos account is non-transferable and may not be sold, gifted, pledged, or assigned to any third party for any reason.

4. Deposits and Withdrawals

4.1 Deposits

1. All deposits must be made by the registered Member from a payment method held in the Member's own name. Third-party deposits are not permitted under any circumstances.
2. caibos accepts deposits via the following Indonesian payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), OVO, DANA, GoPay, and ShopeePay.
3. The minimum single deposit amount is Rp 50,000 for bank transfer methods and Rp 20,000 for e- wallet methods. Maximum single deposit limits vary by payment method and VIP tier; refer to the Cashier section of the Platform for current limits.
4. All transactions are denominated in Indonesian Rupiah (IDR/Rp). No currency conversion is applied, and caibos does not charge deposit processing fees. Any fees levied by your bank or e-wallet provider are your sole responsibility.
5. Deposits are credited to your account balance upon confirmed receipt of cleared funds. Bank transfer deposits are typically credited within five (5) minutes during Indonesian banking hours (08:00–20:00 WIB). Deposits initiated outside banking hours may be processed on the next available banking day.
6. caibos reserves the right to refuse, reverse, or place a hold on any deposit that cannot be verified, appears inconsistent with the Member's usual activity pattern, or triggers an internal AML (Anti-Money Laundering) alert.

4.2 Withdrawals

1. Withdrawals may only be made to a bank account or e-wallet registered in the Member's own legal name and matching the name on the caibos account. Third-party withdrawals are strictly prohibited.
2. The minimum single withdrawal amount is Rp 100,000. Maximum withdrawal limits per transaction, per day, and per calendar month vary by Member VIP tier and are published in the Cashier section.
3. Completed KYC verification is mandatory before any withdrawal request can be approved. Withdrawal requests submitted by unverified accounts will be placed on hold until full verification is completed.
4. Withdrawal requests submitted during Indonesian banking hours (Monday–Friday, 08:00–17:00 WIB) are typically processed within two (2) to four (4) hours. Requests submitted on weekends or Indonesian public holidays will be processed on the next available banking business day.
5. caibos reserves the right to request additional verification documentation for any withdrawal request, particularly for amounts exceeding Rp 10,000,000 or where unusual account activity is detected.
6. Any deposit made via a specific payment channel must be withdrawn back to that same channel up to the value of the original deposit before alternative withdrawal methods are permitted, in accordance with standard anti-money-laundering protocols.

5. Bonuses & Promotions

1. All bonuses, free bets, cashback offers, reload promotions, and VIP rewards offered by caibos are subject to specific terms published on the relevant promotion page at the time of offer. In the event of any conflict between a promotion-specific term and this Agreement, the promotion-specific term shall prevail solely with respect to that promotion.
2. Unless otherwise stated, bonus funds are subject to a wagering requirement of twenty-five times (25x) the combined deposit and bonus amount before any portion of the bonus balance or resulting winnings may be withdrawn.
3. Bonus balances must be fully wagered within thirty (30) calendar days of activation. Any unused or partially wagered bonus balance remaining at the expiry of this period will be automatically forfeited without compensation.
4. Wagering contributions vary by game category: slots and crash games contribute 100% toward wagering requirements; live casino table games (roulette, baccarat, blackjack) contribute 10%; sports bets with odds of 1.50 or greater contribute 100%; sports bets with odds below 1.50 contribute 0%.
5. caibos reserves the right to void bonus credits and any associated winnings where there is reasonable evidence of: (a) abuse of promotion mechanics, (b) multi-accounting, (c) matched betting or arbitrage strategies specifically targeting bonus clearing, or (d) collusion between Members.
6. A Member may hold no more than one active welcome bonus simultaneously. Accepting a second welcome bonus while a first remains active will result in forfeiture of the earlier bonus without notice.
7. Bonuses and promotional offers are non-transferable, carry no cash value prior to meeting wagering requirements, and cannot be exchanged for real money at the Member's request before those requirements are satisfied.

6. Gameplay & Betting Rules

1. All games and betting markets offered on caibos are provided by certified third-party studios and data providers. Game outcomes are determined by certified Random Number Generator (RNG) systems or live physical dealing, as applicable, and are not influenced by caibos or any Member.
2. All bets are final once confirmed by the platform. Members should verify their selections, stake amounts, and odds carefully before confirming any wager. caibos will not reverse a correctly processed bet on the basis of a Member's change of mind.
3. In sports betting markets, including judi bola (sports wagering) covering BRI Liga 1, EPL, and international competitions, all published odds are subject to change prior to the market being closed. The odds displayed at the moment a bet is confirmed are the odds that apply to that wager.
4. For mix parlay (accumulator) bets, all selections within the accumulator must win for the bet to return a profit. If one or more legs are void (e.g., a match is postponed and not rescheduled within 48 hours), those legs will be removed from the accumulator and odds recalculated accordingly.
5. In the event of a technical error, system malfunction, or manifest odds error that results in an incorrectly priced market, caibos reserves the right to void all bets placed at the erroneous price. Affected Members will receive a full refund of their stake to their real-money balance.
6. Live betting markets may be suspended at any time without notice, including during a match, if data integrity cannot be confirmed. Bets already confirmed before a suspension are valid; bets pending confirmation at the time of suspension are voided and the stake returned.
7. Published Return to Player (RTP) percentages for all slot games represent theoretical long-term averages calculated over millions of game rounds and do not guarantee specific results for any individual gaming session.

7. Prohibited Activities

The following activities are strictly prohibited on the caibos platform and will result in immediate account suspension, permanent closure, forfeiture of all balances, and, where applicable, reporting to relevant law enforcement authorities:

• Registering or operating more than one account under the same or different identities.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other verification process.
• Using automated bots, scripts, artificial intelligence tools, or any software that interacts with the Platform in a manner not intended for human players.
• Exploiting software bugs, glitches, or pricing errors for financial gain. Any winnings derived from known or suspected errors are subject to void and recovery.
• Engaging in money laundering, structuring deposits to avoid AML reporting thresholds, or using caibos as a conduit for illegally obtained funds.
• Colluding with other Members or third parties to manipulate game outcomes, share hole-card information in live poker, or otherwise gain an unfair advantage.
• Initiating chargebacks, payment disputes, or reversals with a bank or e-wallet provider for funds that were genuinely deposited and used on the Platform.
• Selling, transferring, or purchasing caibos accounts or account balances through any channel.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other IP-masking technology.

8. Know Your Customer (KYC) & Verification

1. caibos is required to verify the identity of all Members before processing withdrawals, increasing account limits, or activating certain promotional offers. This process is known as Know Your Customer (KYC) verification.
2. KYC verification requires the submission of the following documents: (a) a clear, color photocopy or photograph of a valid government-issued photo ID (Indonesian National Identity Card / KTP, passport, or SIM driving license); (b) a selfie photograph of the Member holding their ID document; and (c) proof of ownership of the payment method used for deposits (e.g., a bank statement or e-wallet screenshot showing the Member's name and account number).
3. All submitted documents must be current (not expired), fully legible, unmodified, and clearly show the Member's full name, date of birth, and identity document number.
4. caibos will endeavor to complete standard KYC reviews within two (2) to five (5) business days of receiving all required documentation. Complex cases or those requiring additional verification may take longer, and caibos will notify the Member accordingly.
5. caibos reserves the right to request enhanced due diligence (EDD) documentation for high-value accounts, accounts exhibiting unusual activity patterns, or in compliance with applicable international AML standards. Failure to cooperate with EDD requests will result in account restriction.
6. All KYC documents are stored securely and processed in accordance with the caibos Privacy Policy. Documents are never shared with unauthorized third parties.

9. Responsible Gaming

1. caibos is committed to providing a safe, responsible, and enjoyable gaming environment for all Members. We enforce a strict minimum age of 21 years and provide a comprehensive suite of responsible gaming tools.
2. Members may access the following self-management tools at any time through the Responsible Gaming section of their account settings: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits and reality-check alerts, temporary cooling-off periods (24 hours to 180 days), and permanent self-exclusion.
3. Self-exclusion requests are processed within 24 hours of submission. Once a self-exclusion is active, caibos will make all reasonable efforts to prevent the excluded Member from accessing their account. Self-exclusion periods of less than six (6) months may not be reversed early.
4. If gambling is causing financial, psychological, or relationship harm to you or someone you know, we strongly encourage you to contact our 24/7 support team and to seek independent assistance from qualified counseling services.
5. caibos may impose account restrictions, cooling-off periods, or exclusions on a Member's account at its discretion where Platform monitoring systems identify patterns of play that suggest problem gambling behavior, without requiring the Member's prior consent.

10. Intellectual Property

1. All content on the caibos Platform — including but not limited to the website design, logos, graphics, text, game interfaces, software code, data compilations, and branding elements — is the exclusive intellectual property of caibos or its licensed content providers and is protected by applicable international copyright, trademark, and database rights laws.
2. Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal recreational gaming purposes in accordance with this Agreement. No broader license is granted, express or implied.
3. Members must not reproduce, redistribute, publish, reverse-engineer, decompile, scrape, mirror, or create derivative works from any Platform content without the prior written consent of caibos.
4. The caibos name, logo, and all associated marks are registered or unregistered trademarks of caibos. Unauthorized use of these marks in any context — including for the purposes of phishing, impersonation, or affiliate marketing not authorized in writing by caibos — is strictly prohibited.

11. Limitation of Liability

1. To the maximum extent permitted by applicable law, caibos, its officers, directors, employees, agents, licensors, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: (a) your use of or inability to use the Platform; (b) any interruption, error, or failure of Platform systems; (c) unauthorized access to your account resulting from your failure to safeguard credentials; or (d) any outcome of games or sporting events.
2. caibos does not guarantee uninterrupted, error-free access to the Platform. Scheduled maintenance, emergency patches, and events of Force Majeure may result in temporary service unavailability. caibos will endeavor to communicate planned downtime with reasonable advance notice.
3. In no event shall caibos's total aggregate liability to any Member for any claim arising under this Agreement exceed the total net deposits made by that Member in the thirty (30) days preceding the date on which the claim arose.
4. caibos provides the Platform on an "as is" and "as available" basis. All warranties, conditions, representations, and guarantees, whether express or implied, including as to merchantability, fitness for a particular purpose, accuracy, or completeness, are excluded to the fullest extent permitted by law.

12. Termination & Account Closure

1. Closure by Member: You may request permanent closure of your caibos account at any time by contacting customer support via live chat or email. Prior to closure, any pending withdrawals will be processed, and any active bonus balance will be forfeited. Real-money balance remaining at closure will be refunded to your verified payment method within five (5) business days.
2. Closure by caibos: caibos reserves the right to suspend, restrict, or permanently close any Member account, with or without prior notice, where: (a) there is evidence of a breach of any provision of this Agreement; (b) required by law, a regulatory directive, or court order; (c) the Member's activity poses an unacceptable risk under our AML or responsible gaming policies; or (d) caibos determines that maintaining the account poses a reputational or legal risk to the Platform.
3. Upon account closure for breach of this Agreement, caibos reserves the right to forfeit all account balances, including real-money and bonus balances, and to recover from the Member any funds previously withdrawn that are attributable to fraudulent activity, bonus abuse, or prohibited conduct.
4. Provisions of this Agreement that by their nature should survive termination — including Sections 7, 8, 10, 11, 14, and 15 — shall remain in full force and effect following account closure.

13. Amendments to These Terms

1. caibos reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Members via registered email and/or a prominent notice on the Platform no less than seven (7) days before the changes take effect.
2. For minor amendments — including corrections of typographical errors, clarifications that do not affect Members' substantive rights, or additions required to comply with regulatory changes — caibos may implement changes with immediate effect and will publish an updated "Last Updated" date at the top of this page.
3. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and request account closure before the amendment's effective date.
4. The current version of the Terms & Conditions is always accessible at https://caibos.cam/terms-conditions. Members are encouraged to review these Terms periodically.

14. Governing Law & Dispute Resolution

1. These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which caibos holds its international gaming license.
2. In the event of a dispute between a Member and caibos, the Member should first contact our customer support team at [email protected] and allow caibos a period of thirty (30) calendar days to resolve the matter informally.
3. If a dispute cannot be resolved informally within the thirty-day period, it shall be submitted to binding arbitration under the rules of an internationally recognized arbitration institution agreed upon by both parties. The arbitration shall be conducted in English, and the arbitral award shall be final and binding.
4. Nothing in this clause prevents caibos from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized use of the Platform.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the caibos support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform's built-in chat widget
• WhatsApp: Contact details available upon account login
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Response Language: English (platform language) and Bahasa Indonesia (native support team)