caibos believes that gaming should always be a source of entertainment — never financial hardship or emotional distress. Our comprehensive responsible gaming framework gives every Indonesian player the tools, knowledge, and support needed to stay in control.
From the moment caibos was built, responsible gaming was embedded into the platform's core — not added as an afterthought. We recognize that the vast majority of Indonesian players enjoy casino games, judi bola (sports wagering), and live dealer tables purely for entertainment. For a small percentage, however, gambling can escalate into a problem with serious personal and financial consequences.
caibos takes that responsibility seriously. Every tool on this page is active, accessible, and effective. We have designed our responsible gaming suite to be genuinely protective rather than cosmetically compliant. If at any point you feel that gambling is no longer enjoyable or is causing harm, we encourage you to use these tools immediately and reach out to our support team.
All caibos accounts are restricted to adults aged 21 years or older. This requirement applies to all Indonesian players, regardless of their city of residence — whether Jakarta, Surabaya, Bandung, Medan, Bali, or anywhere else across the archipelago.
Every caibos account comes with a complete set of self-management controls, available at no cost and accessible directly from your account settings at any time. You do not need to contact support to activate most of these features.
Set a maximum cap on how much you can deposit per day, per week, or per calendar month. Once your limit is reached, no further deposits are processed until the period resets.
Define the maximum net loss you are comfortable with over a defined period. When your losses reach the threshold, your ability to place further wagers is paused until the next period begins.
Restrict the maximum single stake per bet across all game categories — slots, live casino, sports betting, and mix parlay (accumulator) markets. This prevents impulse high-stakes wagering during emotionally charged sessions.
Set a maximum duration for each gaming session. When your session reaches the defined limit, caibos will log you out automatically and display a summary of your session performance before you can log back in.
Receive on-screen pop-up notifications at regular intervals during active gaming sessions. Each alert displays how long you have been playing, your net session result, and prompts you to decide whether to continue or log out.
Temporarily or permanently block access to your caibos account. Self-exclusion is the most powerful tool available and should be used whenever gambling feels out of control. Our team processes all exclusion requests within 24 hours.
Every responsible gaming tool at caibos is built directly into your account dashboard. No lengthy forms, no waiting periods for protective measures — most controls activate within seconds. Here is how to access them.
Immediate Protection: Deposit limit reductions, loss limit reductions, and self-exclusion requests all take effect within minutes of submission — they are never delayed. Only limit increases require a 7-day cooling period to ensure they are a considered decision.
Prefer to Speak to Someone? Our 24/7 Indonesian-speaking support team can activate any responsible gaming tool on your behalf via live chat or WhatsApp. You do not need to navigate the settings yourself if you would rather speak to an agent directly.
Access your caibos account from any device. Responsible gaming controls are available via browser on desktop, tablet, and mobile — no app download required.
Click your username or avatar in the top-right corner of the screen to open the account menu, then select "Account Settings" from the dropdown.
Select the "Responsible Gaming" tab in the left-hand settings menu. All available tools — deposit limits, loss limits, session timers, reality checks, time-outs, and self-exclusion — are listed here in one place.
Choose the tool you wish to activate and enter your preferred limit or exclusion duration. The interface will confirm the exact terms before you submit — take a moment to review them carefully.
Submit your selection. You will receive an on-screen confirmation and an email to your registered address acknowledging that the tool has been activated, including the effective start date and, where applicable, the earliest possible end date.
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not realize their relationship with gambling has shifted from entertainment to dependency until the harm has already taken hold. The warning signs below are widely recognized indicators that gambling may have become a problem. If several of these apply to you or someone you know, we strongly encourage you to reach out for help immediately.
Reflect honestly on the following questions. If you answer "yes" to three or more, we recommend activating caibos's self-exclusion tool and seeking independent support.
Do you find yourself spending more money on gambling than you initially intended when you started a session?
Have you ever placed bets using money that should have been set aside for essential living costs?
Do you feel a strong urge to return to gambling after a losing session in order to win back what you lost?
Have friends or family members expressed concern about how much time or money you spend on gambling?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through?
Do you use gambling primarily to cope with negative emotions such as stress, anxiety, loneliness, or boredom?
Have you ever hidden the extent of your gambling from someone close to you because you were embarrassed or afraid of their reaction?
Need Help Now? If this assessment has raised concerns, contact our support team immediately via live chat. Our agents are trained to assist with self-exclusion and can provide referrals to professional counseling services in Indonesia.
caibos enforces a mandatory minimum age of 21 years for all players. No exceptions. Age verification is completed during the KYC process using government-issued identification, and any account found to belong to a person under 21 will be immediately closed with all balances forfeited.
Every new account requires submission of a valid government-issued Indonesian ID (KTP, passport, or SIM) before withdrawals are enabled. Our KYC team manually reviews all documents.
A selfie photograph holding your ID document is required to prevent identity fraud and confirm that the document genuinely belongs to the account holder.
Any account confirmed to belong to a player under 21 years of age is closed permanently, all balances are forfeited, and the case is flagged in our fraud prevention database.
Parents and Guardians: We strongly recommend implementing parental controls and internet filtering software on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor has registered an account on caibos, contact our support team at [email protected] immediately.
Reaching out for help is a sign of strength, not weakness. caibos provides multiple channels for immediate support, and our Indonesian-speaking agents are specifically trained in responsible gaming assistance.
Available 24/7 directly within the Platform. Average first-response time under 3 minutes during peak WIB evening hours.
WhatsApp contact details are available upon account login. Indonesian-speaking agents available around the clock.
Write to us at [email protected] with the subject line "Responsible Gaming Request" for priority handling.
24 hours a day, 7 days a week, including Indonesian public holidays. No appointment necessary.
If you need a self-exclusion activated urgently, contact our live chat team now and say "I need self-exclusion." Our agents are trained to process this request as a priority within minutes, regardless of time of day or day of week.
Our responsible gaming program is not a legal checkbox — it is a genuine operational priority. Every caibos support agent completes specialist responsible gaming training before handling player interactions.
We use automated platform monitoring to flag accounts showing patterns associated with problem gambling — such as extended session durations, rapid loss-chasing behavior, or sudden large deposit increases — and proactively reach out to those players.
If you are not ready to self-exclude but want a break, our time-out feature lets you pause your account for as little as 24 hours with zero friction. You can also set a reminder to review your gaming habits at any future date.
All games use certified RNG systems. Published RTPs are accurate and audited by independent third parties.
Wagering requirements, bonus terms, odds, and house edges are always clearly disclosed before any wager is confirmed.
Every available tool — from deposit limits to permanent self-exclusion — is provided free of charge and activates without delay.
Our 24/7 Indonesian-speaking team is trained in problem gambling intervention and is always ready to help any player in need.
Responsible gaming works best when players are fully informed. Review our Terms & Conditions for the complete rules, read our Privacy Policy to understand how we protect your data, or visit our FAQ for quick answers to common questions.
21+ only. Gambling can be addictive — please play responsibly. caibos is committed to the welfare of every Indonesian player on our platform.