Frequently Asked Questions

caibos requires a valid Indonesian government-issued ID — your KTP (National Identity Card), passport, or SIM driving license. You will also need to submit a clear selfie photograph holding your ID document. If your withdrawal amount exceeds a certain threshold, a recent bank statement or utility bill confirming your registered address may also be requested. KYC review typically completes within 24 hours on business days.

Click "Forgot Password" on the login page and enter your registered email address. caibos will send a password reset link valid for 30 minutes. If you no longer have access to that email, contact our 24/7 live chat support team — agents can verify your identity using your registered mobile number and KTP details and assist with account recovery. For security reasons, password resets via WhatsApp require an additional identity confirmation step.

No. caibos strictly enforces a one-account-per-player policy. Duplicate accounts — identified by matching name, ID document, mobile number, IP address, or payment method — are subject to immediate suspension, forfeiture of all balances, and a permanent ban. If you accidentally created a second account, contact support immediately to resolve the situation before any enforcement action is taken. Honest self-disclosure is treated more favourably than detected violations.

To close your account, first withdraw any remaining balance to your verified Indonesian bank account or e-wallet. Then contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Our team will confirm your identity and process the closure within 48 hours. If you are closing your account due to gambling-related concerns, please also consider activating a self-exclusion — see our Responsible Gaming page for details.

The minimum deposit on caibos is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. All transactions are denominated in Indonesian Rupiah (IDR) with no currency conversion fees. There is no maximum deposit cap for verified accounts, though large deposits may trigger an additional source-of-funds review under our AML policy.

The minimum withdrawal to a Bank Mandiri account is Rp 100.000. Withdrawals to other Indonesian banks — BRI, BNI, BCA, CIMB Niaga, Bank Permata, and BSI — carry the same minimum. E-wallet withdrawals via OVO, DANA, and GoPay have a minimum of Rp 50.000. caibos does not charge a withdrawal fee on its side; any transfer charges applied by your bank are the responsibility of the account holder. Withdrawals to verified accounts are typically processed within 1–3 hours during business hours (WIB).

Yes. caibos supports deposits and withdrawals via OVO, DANA, GoPay, and ShopeePay — Indonesia's most widely used e-wallets. To use an e-wallet, ensure your registered caibos account name matches the name on your e-wallet exactly. Deposits via OVO and GoPay typically reflect within 60 seconds. Withdrawals to e-wallets are processed within 30–60 minutes for verified accounts. LinkAja is also being evaluated for future addition to the payment suite.

BRI (Bank Rakyat Indonesia) withdrawals from caibos are usually processed within 1–3 hours during WIB business hours. A pending withdrawal beyond 3 hours can be caused by: (1) incomplete KYC verification — your account must be fully verified before withdrawals are released; (2) a pending bonus wagering requirement that has not yet been met; (3) a routine AML review triggered by an unusually large withdrawal; or (4) a temporary BRI interbank system delay. Contact our live chat team with your withdrawal ID for a status update.

caibos does not charge any platform-side fees on deposits or withdrawals. All transactions are processed in Indonesian Rupiah (IDR/Rp) with zero currency conversion costs. However, your bank or e-wallet provider may apply their own interbank transfer fees — for example, BNI charges a small fee for transfers to non-BNI accounts. We recommend checking with your bank beforehand. For players making frequent withdrawals, consolidating into fewer, larger transfers helps minimise any third-party charges.

Yes. Togel (Indonesia's traditional numbers lottery) is available on caibos, and you can fund your account using OVO, DANA, GoPay, or any of our supported Indonesian bank transfer methods before placing your numbers. caibos offers multiple togel draw markets with results published in real time. Minimum stake per line is clearly displayed within the game interface, and all winnings are credited to your main balance in Rupiah instantly upon draw confirmation.

Sabung ayam (traditional cockfighting) on caibos is streamed live from licensed arenas with real-time betting. The two main wagering positions are Meron (the favoured side) and Wala (the underdog), mirroring the traditional arena structure. Bets must be placed before the fight begins — no in-play wagering is accepted once the bout is underway. In the event of a draw or cancelled match, all stakes are fully refunded. Minimum bet is Rp 10.000 per position, and all results are certified by the arena operator.

caibos hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Titles popular with Indonesian players — often described as slot gacor (high-payout slots) — include Gates of Olympus, Sweet Bonanza, Starlight Princess, and Mahjong Ways. Certified Return-to-Player (RTP) percentages for every game are displayed within the individual game information panel. Most titles on caibos carry RTPs between 94% and 97%. All games use certified RNG systems independently audited for fairness.

Yes. The caibos platform is fully optimised for mobile play through your browser — no app download is required. The mobile interface works on Android and iOS devices and adapts automatically to any screen size. Live casino games powered by Evolution Gaming, all sports betting markets including BRI Liga 1, and the full slot library are accessible on mobile. For the best experience, we recommend using the latest version of Chrome or Safari on a stable 4G or Wi-Fi connection.

Bandar bola (football bookmaker-style betting) on caibos allows players to take either the home or away side at Asian handicap odds, similar to the traditional Indonesian street-betting format but in a fully digital, secure environment. Odds are updated in real time and reflect current market conditions. caibos acts as the counterparty on all bandar bola markets. Maximum payout per bet is clearly displayed before confirmation, and winnings are credited to your account balance instantly after the final whistle.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus-derived winnings can be withdrawn. For example, if you receive a Rp 100.000 bonus with a 20x wagering requirement, you must place a total of Rp 2.000.000 in qualifying bets before requesting a withdrawal. Your current wagering progress is visible in real time under Account Settings > Bonuses. Not all game types contribute equally — slots typically contribute 100%, while some live casino and sports markets contribute a lower percentage.

Yes. caibos runs regular cashback promotions for sports bettors, including weekly cashback on net losses across BRI Liga 1 and EPL markets, and special event cashback during major tournaments such as the FIFA World Cup, AFF Cup, and Indonesia Open badminton. Cashback is typically credited every Monday at 12:00 WIB and carries reduced or zero wagering requirements. Check the Promotions section after logging in for the current cashback rate and qualifying conditions.

caibos operates a tiered VIP loyalty program with multiple levels — entry-level Silver through to the exclusive Imperial tier. Players accumulate loyalty points based on their wagering volume across all game categories. Higher VIP tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher withdrawal limits, exclusive bonus offers during Idul Fitri, Ramadhan, and Chinese New Year (Imlek) seasons, and priority customer service. VIP status is reviewed monthly based on your activity over the preceding 30 days.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you attempt to withdraw before completing the rollover, caibos will deduct the outstanding bonus amount from your withdrawable balance. You may, however, choose to forfeit the bonus entirely at any time via Account Settings > Bonuses > Forfeit Bonus — this immediately restores your full cash balance to withdrawable status without the wagering restriction.

You must be at least 21 years old to register and play on caibos. This is a strict, non-negotiable requirement that applies to all Indonesian players regardless of their city of residence. Age is verified during the KYC process using your government-issued ID. Any account found to belong to a person under 21 will be immediately closed and all associated balances forfeited. caibos takes underage gambling prevention seriously and cooperates fully with any parental or guardian enquiries regarding minor access.

All responsible gaming tools — deposit limits, loss limits, session time limits, reality check alerts, cooling-off periods, and self-exclusion — are available directly in your account under Settings > Responsible Gaming. Deposit limit reductions and self-exclusion requests take effect within minutes of submission. Self-exclusion periods range from 24 hours to permanent account closure. If you prefer to speak to someone, our 24/7 Indonesian-speaking support team can activate any of these tools on your behalf via live chat or WhatsApp immediately.

If gambling is causing financial stress, relationship difficulties, or emotional distress, please act now. Contact caibos live chat and say "I need self-exclusion" — our team will process this as an immediate priority. You can also set a time-out or deposit limit yourself under Account Settings > Responsible Gaming without needing to contact support. For professional support, we encourage you to speak with a qualified counsellor or mental health professional. Your wellbeing is more important than any game or bet. Visit our Responsible Gaming page for a full list of tools and guidance.

caibos protects player data through 256-bit SSL/TLS encryption on all data transmissions, strict access controls limiting which staff members can view sensitive information, and regular independent security audits. We never store full card or banking credentials on our servers. Your KYC documents are held in an encrypted document vault with restricted access. We do not sell, rent, or share personal data with third-party marketing organisations. For full details on data handling, retention periods, and your rights under applicable privacy law, please review our Privacy Policy.