At caibos, protecting your personal data is a fundamental priority. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we safeguard it in accordance with internationally recognized data protection standards.
We adhere to GDPR-inspired principles for all data processing activities. Below are the core commitments that govern how caibos handles your personal information.
All data transmitted between your device and caibos servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your personal and financial information remains secure from interception or unauthorized access.
We only collect personal data that is strictly necessary for account creation, identity verification (KYC), payment processing, and regulatory compliance. We do not gather extraneous information or track unnecessary behavioral data.
caibos will never sell, rent, or trade your personal information to third-party marketers or data brokers. Data sharing is strictly limited to licensed payment processors, gaming platform providers, and regulatory authorities where legally required.
Indonesian players have the right to access, rectify, erase, or restrict the processing of their personal data. You may exercise these rights at any time by contacting our data protection team at [email protected].
All personal data is stored on secure, geographically distributed servers with redundant backups, advanced intrusion detection systems, and access restricted to authorized personnel only through multi-factor authentication.
Personal data is retained only for as long as necessary to fulfill legal, regulatory, or operational obligations. Inactive accounts undergo a data review after 24 months, and data is permanently deleted after 7 years unless retention is required by law.
Your Privacy Matters: This Privacy Policy ("Policy") explains how caibos ("we", "us", "our", "Platform") collects, uses, discloses, and protects personal information obtained from users ("you", "Member", "Player") who access or use our online gaming services. By registering an account or using the caibos platform in any capacity, you consent to the data practices described in this Policy.
caibos is committed to protecting the privacy and confidentiality of all personal information entrusted to us by Indonesian players. This Privacy Policy has been designed in accordance with internationally recognized data protection principles, including those outlined in the European Union's General Data Protection Regulation (GDPR), and adapted to meet the regulatory requirements applicable to online gaming platforms operating in Southeast Asia.
This Policy applies to all personal data processed through the caibos website accessible at https://caibos.cam, including mobile-optimized versions of the site, and any future mobile applications we may release. It covers all stages of data processing: collection, storage, use, disclosure, and deletion.
We recommend that all Members review this Policy carefully before creating an account. If you have any questions regarding our data handling practices, please contact our data protection team using the contact details provided in Section 14 of this Policy.
For the purposes of data protection law, the data controller responsible for your personal information is caibos. We determine the purposes for which and the means by which your personal data is processed.
As data controller, caibos is responsible for ensuring that all data processing activities comply with applicable privacy laws and that appropriate technical and organizational measures are in place to protect your personal data from unauthorized access, loss, alteration, or disclosure.
If you have concerns about how your data is being handled, or if you wish to exercise any of your data protection rights, you may contact us at any time using the contact information provided at the end of this document.
caibos collects several categories of personal information necessary to provide gaming services, comply with legal obligations, and maintain platform security. The types of data we collect include:
When you register an account on caibos, we collect:
To comply with anti-money laundering (AML) regulations and age verification requirements, we collect:
For deposits, withdrawals, and financial transaction processing, we collect:
Note: caibos does not store your full bank card numbers or e-wallet passwords. Payment processing is handled by certified third-party payment gateways operating under PCI-DSS compliance standards.
To provide gaming services, track bonuses, and detect fraudulent activity, we collect:
For security, fraud prevention, and platform optimization, we automatically collect:
When you contact our customer support team, we retain:
caibos processes your personal information for the following purposes:
Transparency Commitment: caibos will only use your personal data for the purposes explicitly stated in this Policy. We do not use your data for purposes incompatible with those disclosed at the time of collection without obtaining your separate consent.
Under data protection law, we must have a lawful basis for processing your personal information. caibos relies on the following legal grounds:
caibos does not sell, rent, or trade your personal information to third-party marketers or data brokers. We only share data with carefully vetted third parties under strict contractual confidentiality obligations and solely for the purposes described below:
We share your bank account details or e-wallet identifiers with licensed Indonesian payment processors to facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay. These providers operate under strict PCI-DSS and data security standards.
Gameplay data (bet history, game rounds played, RTP) is shared with licensed casino software studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft solely for the purpose of delivering their games through our Platform. These providers do not receive your identity documents or payment details.
Your KYC documents (ID photos, selfies, proof of address) may be securely transmitted to third-party identity verification services that use facial recognition and document authentication technologies to confirm your identity and age. These services delete data after verification is complete unless retention is legally required.
Device fingerprints, IP addresses, and behavioral analytics are shared with specialized fraud detection platforms to identify multi-accounting, collusion, and bot usage. These partners use machine learning to flag suspicious activity patterns.
We will disclose personal data to gaming regulators, tax authorities, anti-money laundering agencies, or law enforcement bodies when legally required to do so by court order, subpoena, or applicable regulation. Such disclosures are made only to the extent legally mandated.
In limited circumstances, we may share anonymized or pseudonymized data with legal advisors, auditors, accountants, and compliance consultants who assist caibos in maintaining regulatory compliance and operational integrity. These parties are bound by professional confidentiality obligations.
In the event that caibos is acquired by or merged with another company, or if we sell or transfer a significant portion of our business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such ownership change and given the opportunity to close your account if you do not consent to the transfer.
caibos uses cookies, local storage, and similar tracking technologies to provide, secure, and improve our services. A cookie is a small text file stored on your device that enables us to recognize your browser, remember your preferences, and maintain your login session.
You can control cookie settings through your browser preferences. Most browsers allow you to block third-party cookies or delete existing cookies. However, disabling essential or security cookies will prevent you from accessing your caibos account. For detailed instructions on managing cookies, please consult your browser's help documentation.
caibos employs industry-leading technical and organizational safeguards to protect your personal data from unauthorized access, loss, alteration, or disclosure:
Your Role in Security: While we implement robust security measures, you also play a vital role in protecting your account. Never share your password with anyone, enable two-factor authentication, use a unique password for caibos, and log out when using shared devices. If you suspect unauthorized access, contact support immediately.
caibos retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be used to identify you. Deletion is performed using industry-standard data sanitization methods to ensure data cannot be recovered.
Under applicable data protection laws, you have the following rights regarding your personal information. To exercise any of these rights, please contact us at [email protected] with "Data Protection Request" in the subject line.
You have the right to request a copy of all personal data caibos holds about you. We will provide this information in a commonly used electronic format (typically PDF or CSV) within 30 days of receiving your verified request.
You have the right to request correction of any inaccurate or incomplete personal data. You can update your registered email address, mobile number, and residential address directly through your account settings. For changes to your legal name or date of birth, you must provide updated identity documents to our support team.
You may request deletion of your personal data where: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent (for consent-based processing); (c) you object to processing and there are no overriding legitimate grounds; or (d) the data was unlawfully processed. This right is subject to our legal obligation to retain certain data for seven years under AML and gaming regulations.
You have the right to request that we temporarily suspend processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing while we assess your objection.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) and to transmit that data to another service provider. This right applies only to data you provided to us based on consent or contract.
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. Upon receiving your objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. You can unsubscribe from marketing emails using the "unsubscribe" link at the bottom of any promotional message, or disable marketing preferences in your account settings.
If you believe caibos has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence.
While caibos primarily targets Indonesian players and stores data within secure facilities located in jurisdictions with strong data protection laws, certain third-party service providers (gaming studios, payment processors, cloud hosting providers) may process your data in countries outside Indonesia.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including: (a) Standard Contractual Clauses (SCCs) approved by the European Commission; (b) verification that the recipient country provides an adequate level of data protection; or (c) reliance on other lawful transfer mechanisms recognized under international data protection frameworks.
You have the right to request detailed information about the specific safeguards applied to international transfers of your data by contacting our data protection team.
caibos services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. All account registrations are subject to mandatory age verification through government-issued identification documents.
If we discover that we have inadvertently collected personal data from an individual under 21 years of age, we will immediately suspend the account, forfeit any balances therein, and permanently delete all associated personal data from our systems.
Parents and guardians are encouraged to monitor their children's internet usage and to implement parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has created an account on caibos, please contact us immediately at [email protected] so we can take appropriate action.
caibos reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or technological advancements. Material changes that reduce your rights or significantly expand our data collection practices will be communicated to you via email and/or a prominent notice on the Platform at least 30 days before the changes take effect.
For minor amendments — such as clarifications that do not affect your substantive rights, corrections of typographical errors, or updates to contact information — we may implement changes immediately and will update the "Last Updated" date at the top of this Policy.
Your continued use of the caibos platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must cease using the Platform and may request account closure and data deletion in accordance with Section 10.
The current version of this Privacy Policy is always accessible at https://caibos.cam/privacy-policy. We encourage all Members to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact the caibos data protection team through the following channels:
When submitting a data protection request, please provide sufficient information to allow us to verify your identity and locate your account records. For security reasons, we cannot process requests received from unverified email addresses or third-party accounts.
Data Protection Commitment: caibos is dedicated to transparency and accountability in all data processing activities. Our data protection team is available to assist with any privacy questions or concerns and will work diligently to resolve issues in accordance with applicable data protection laws.
Our support team is ready to answer any questions you may have about how we collect, use, and protect your personal information. You can also explore our FAQ, review our Terms & Conditions, or learn about our Responsible Gaming practices.
21+ only. Your privacy is our priority. caibos adheres to international data protection standards for all Indonesian members.